Connect with us

    Hi, what are you looking for?

    VivamavericVivamaveric

    Breaking News

    Uproar as Coop Bank CEO Gideon Muriuki accused of conniving with IT expert to swindle money from customers’ bank accounts

    bank

    Coop Bank CEO Gideon Muriuki in spotlight for hiring IT expert to swindle money from customers’ bank accounts

    Co-operative Bank of Kenya systems failed leaving numerous customers stranded with all manner of complaints.

    Several customers are now claiming that huge sums of money are since missing on their bank accounts while others could not access their funds.

    Those whose payroll is processed by the bank had to wait for over four days to access their salaries and the bank suffers another massive glitch.

    The massive system outage also applied to those who had deposited cheques which took more than 4 days to clear.

    Dinah Mwangi on of the customers accused Coop Bank “Fraud”.

    ” Ksh13,000 vanished from my account mysteriously by a certain kisingu on 19 June. I have been at the upper hill branch since noon and. Is now 3pm and I have not been helped, am being shuttled from on inefficient officer to another. You are the most disgusting inefficient fraudulent bank ever,” angry Dianah noted.

    “This happened at the worst time for most people – towards end of month, when most need to pay utility bills such as rent, power and water bills.

    Esther Kasaya another customer slammed the Coop Bank failing her to access her money for over three day.

    “Honestly, Coop Bank, how can you make me go without salary for three days. Cant you tell us what is happening. When I call your people, you say the money is in my account, when I check the ATM nothing, when I queue inside the bank you tell me your system is offline, Kusema ukweli why are you making us look like beggars? why? She wondered.

    Initially, the bank was reluctant to make any public statements.

    Those customers who reached out to them via their Facebook page were requested to get in touch with Customer service. However, they did later admit on their Facebook page that they were encountering a ‘system challenge’ but that it was isolated incidents thus, the customers were still required to call customer service to have the issues resolved case by case.

    By the time of publishing this article, there has not been any official comment from the bank regarding this ‘System Challenge’ or how long it will take for them to overcome the challenge.

    In the meantime, many customers will have to borrow funds in order to pay their utility bills as Co-operative Bank deals with its System Challenge.

    Some customers have since asked their colleagues to check their balances in the bank for any withdrawals made without their consent

    source:.kenyainsights

    Click to comment

    Leave a Reply

    Your email address will not be published. Required fields are marked *

    Latest

    Local Reports

    Over 300 youths and elders from Tigania West have today urged city lawyer Henry Kurauka to vie in the next polls and be their...

    Hikma Hikma

    Investigations

    A private developer is now exposing more than 200 young learners and members of public to, among others, life-threatening diseases after diverting a section...

    Issack Issack

    Breaking News

    It Has Now Emerged That Among The Deadly Robbery Suspects Linked To Multiple City High Profile Robberies Are Three Rogue DCI Officers Namely: Abdullahi...

    Bank Bank

    Breaking News

    Recently, revelations have surfaced regarding the Co-operative Bank of Kenya’s questionable treatment of 169 former employees who were downsized years ago. The bank allegedly...

    Justin Justin

    Breaking News

    Attorney General Justin Muturi has been summoned to personally appear before the High Court in Machakos to explain why the government has failed to...

    Ngima Ngima

    Court

    The Finance Manager of Kiambu’s Ruiru Water Company Mary Ngima Karogo Veronica Njoki Kinyua EACC  Ruiru Water Company The Finance Manager of Kiambu’s Ruiru...

    KMJA KMJA

    Breaking News

    In 2015, a number of newly recruited Judges plotted a mass exit from KMJA. They formed a splinter group named Kenya Judges Welfare Association(KJWA)....

    two two

    Breaking News

     Kelvin Mugambi Muthe Eric Munene Mate Milimani law court 40 million Kenyan Shillings. The two Eric Munene Mate and Kelvin Mugambi Muthe however pleaded...

    You May Also Like

    Style

    Et harum quidem rerum facilis est et expedita distinctio. Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil.

    Style

    Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum.

    Culture

    Nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

    Culture

    Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora.